CUSTOMER SERVICE ASSOCIATE
View Job- Company Bank of the Philippine Islands (BPI) - View more jobs
- LocationMakati
The Customer Service Associate attends to clients queries through basic review and evaluation in ALS and ensure timely resolution.
Responsibilities
Monitors status of requests endorsed to backroom support unit for fulfilment and checks date of implementation to check if processed within acceptable TAT
Records and documents all received Business Banking post-booking inquiries and requests in the excel monitoring file provided by Service Innovation Team
Resolves simple Business Banking complaints and reports details to Customer Care Officer for proper documentation and reporting
Conduct service calls...
24 days ago from: bossjob.ph
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