Service Quality Officer
View Job- Company China Bank PH - View more jobs
- LocationMakati
The main role of Service Quality Officer is to provide support to Service Quality Head in assessing Key Services provided by the Division to its cardholders at different touchpoints. This includes gathering of pertinent data, process review and providing initial analysis and insights that will assist in the review and improvement of cardholder experience.
The job entails providing solution or process improvement recommendation on service concerns and identification of new Key Service Indicators.
The job requires positive coordination and working with Credit Cards Division teams, and other related...
23 days ago from: bossjob.ph
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