Assistant Quality Assurance Manager
View Job- Company TASQ Staffing Solutions - View more jobs
- LocationMandaluyong, Metro Manila, Philippines
Work Setup: Onsite (Mandaluyong)
Requirements: Must have experience in Retention and Sales LOB […]
Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.
Documents quality issues and performance measures for management review.
Provides information to assist in the feedback and formal education process of individuals on the phone.
Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects.
Coordinates...
More than 30 days ago from: manatal.com
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