IT Helpdesk
View Job- Company Unison Computer Systems, Inc - View more jobs
- LocationMandaluyong, Philippines
Task to evaluate and prioritize reported service request and incidents specially fulfilling ticket management, service request fulfilment, incident resolution, broadcast handling, and problem identification using the home-grown developed CRM system.
Tasked to receive, classify, and record all service requests or incidents received from any communication channels such as call, email, SMS, etc. and handled multiple critical issues. […]
Verifies user information and creates ticket specifying incident/service request details and provides feedback on the status of the service requested.
Verification...
More than 30 days ago from: bossjob.ph
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