BPO Service Delivery Operations Senior Manager | Cebu  

• Company Accenture in the Philippines - View more jobs
• LocationMandaluyong

Overall purpose: Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team. […]
Act as the front-line contact for Client operations for questions or issues surrounding service levels specific to the Intercompany process.
Identify additional non-client specific training for staff to enhance skill sets among all levels. […]
Assist in the creation of Performance Improvement Plans (PIPs) for staff not meeting expected production or quality targets. […]
Perform and/or manage special projects as approved for the...

15 days ago from: bossjob.ph