Call Center Manager  

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Description

Creating and implementing comprehensive training programs for new hires and existing staff to ensure consistent skill development across all three teams. […]
knowledge, communication skills, and technical proficiency.
Conducting regular one-on-one coaching sessions with team leaders and agents to identify areas for improvement and create personalized development plans. These sessions should focus on […]
Managing staff scheduling across all shifts to ensure optimal coverage while maintaining a work life balance for team members. This involves creating contingency plans for high-volume periods […]
Bachelors...

More than 30 days ago from: manatal.com

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