Incident Manager  

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Description

· Provides direction in the management of incidents (end to end) ensuring timely resolution is achieved.
· Ensures the team follows the Standard Operation Procedures (SOP) in order to restore IT services within the defined Service Level Agreements (SLA). […]
· Serves as the point person in the coordination of critical incidents affecting the Client Business operations. […]
· Responsible for all incident management activities that occur during the shift and provides a comprehensive shift turnover report and shift recap. The Shift Turnover report allows ESSPI Delivery Teams and Client Global IT Management...

30 days ago from: jobslin.com

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