Capacity Planner
View Job- Company QUESS PHILIPPINES CORPORATION - View more jobs
- LocationNCR, National Capital Region
- Job TypePermanent
· 2+ years of using any WFM tools such as CMS Avaya, RTA Tool, eWFM, Blue Pumpkin / Impact 360, IEX, Genesys etc. […]
· Manage the capacity planning process of the program and works together with the scheduler in creating schedules based on staff plans and make necessary adjustments as necessary depending on the need
· Manage employee information changes inside Genesys Cloud, NICE IEX and or Verint […]
· Partners with all other shared service groups to develop a complete picture of future changes in the business environment. Evaluate collected data to determine the impacts that can be built into...
8 days ago from: jobslin.com
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