Customer Service Team Leader
View Job- Company Beyond Horizon - View more jobs
- LocationParanaque, Philippines
The Customer Service Team Leader oversees daily operations of the customer support team, ensuring high-quality service and efficient issue resolution. They provide guidance, training, and motivation to agents while monitoring performance and implementing process improvements to enhance customer satisfaction.
Supervise and support a team of customer service representatives to ensure excellent service delivery.
Monitor team performance, set goals, and provide feedback through coaching and performance reviews.
Handle escalated customer concerns, ensuring swift and effective resolution.
Train and mentor...
13 days ago from: bossjob.ph
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