Real Time Analyst
View Job- Company Stark Asia Solutions Inc. - View more jobs
- LocationPasay, Philippines
A Real-Time Analyst (RTA) monitors and manages real-time workforce performance to ensure service level goals are met. They track call volumes, agent adherence, and queue statuses, identifying and addressing deviations to maintain operational efficiency. RTAs adjust schedules, reallocate resources, and communicate with teams to resolve immediate issues. Additionally, they provide reports and insights on real-time data trends, support decision-making, and contribute to optimizing workforce processes in dynamic environments.
More than 30 days ago from: bossjob.ph
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