Customer Experience Intern  

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  • Company PSB Technology Services Inc. - View more jobs
  • LocationPasig, Metro Manila
  • Job TypePermanent
Description

Help manage incoming phone calls, email, social media and take the extra mile to engage customers
Identify and assess customers’ needs to achieve satisfaction
Escalate unresolved issues to the appropriate internal teams
Collect prompt and accurate feedback from customers
Provide accurate, valid, and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within determined SLA; follow up to ensure resolution […]
Purchase Order and Sample Order creation, review, release […]
Provide ETAs and tracking numbers proactively […]
Weekly...

8 days ago from: kalibrr.com

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