Technical Support Representative | On-Demand Scheduling Platform
View Job- Company TDCX - View more jobs
- LocationPasig, Philippines
As a Technical Customer Specialist, you will provide advanced technical support to customers and ensure prompt and effective resolution of their inquiries and issues. You will help us deliver excellent service to our partner brand by performing these tasks:
Handle technically challenging tickets escalated from non-technical support teams; utilize internal tools (admin-access dashboards, SQL databases, server logs, browser developer tools, etc.) to investigate and identify resolutions to customer issues.
Distinguish between bugs, incidents, product feedback, and needed UX improvements, providing...
More than 30 days ago from: bossjob.ph
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