Non-Voice Team Leader
View Job- Company Thoth AI - View more jobs
- LocationPasig, Philippines
Supervise and guide a team of non-voice customer service representatives.
Monitor and evaluate team performance to ensure quality service.
Handle escalated customer inquiries and resolve issues promptly.
Train and develop team members for improved performance.
Create and manage schedules to ensure coverage and meet service levels.
Analyze performance metrics to identify areas of improvement.
Develop and implement strategies to enhance customer satisfaction.
Coordinate with other departments to resolve complex issues.
More than 30 days ago from: bossjob.ph
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