Quality Assurance Manager
View Job- Company E-Solutions IT Services - View more jobs
- LocationQuezon City, Philippines
The ideal candidate will have at least 3 years of experience as a Quality Manager, with 6-8 years of overall experience, preferably in a contact center environment. This role involves overseeing the quality assurance and compliance processes, monitoring performance, coaching agents, and driving continuous improvement initiatives to ensure the highest quality of service delivery. […]
Monitor customer interactions (calls, emails, chats) to ensure adherence to quality standards, compliance policies, and best practices. […]
Assist in supporting internal and external audits by providing necessary documentation...
7 days ago from: bossjob.ph
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