Senior Executive - WFM (MIS Analyst)
View Job- Company E-Solutions IT Services - View more jobs
- LocationQuezon City, Philippines
Data Management: Collect, cleanse, and organize large datasets related to call volumes, agent performance, scheduling, and other workforce-related metrics.
Reporting and Analysis: Develop and maintain regular reports and dashboards to track key performance indicators (KPIs) such as service level attainment, average handle time, occupancy rate, adherence, and forecast accuracy.
Performance Analysis: Analyze historical and real-time data to identify trends and areas for improvement in call center operations, staffing, and resource allocation.
Schedule Optimization: Assist in the creation and optimization...
10 days ago from: bossjob.ph
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