BPO Customer Care Senior Associate  

• Company NTT DATA Services - View more jobs
• LocationQuezon City, QUE, PH

• Individuals here have a well-rounded knowledge of the policies and procedures for their work area.
• Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.
• They may make policy recommendations to their managers and be an escalation point for less experienced team members. […]
• Develops tactical and operational plans to achieve key milestones in the project. […]
• Ensures accurate and timely processing of transactions to meet or exceed client service level agreements.
• Identifies and resolves...

6 days ago from: NTT DATA Services