Training Call Quality Jobs

Transcom Worlwide - Pasig

into production and call center standards. - Regularly audits Workforce operations to ensure quality of service delivery. - Oversee that proper training is available and/or conducted for Workforce Management

from: bossjob.ph - Yesterday

Datamatics Careers- Philippines - Pasig, Metro Manila, Philippines (+2 locations)

per week) when not training a batch. o Phone time may increase or decrease depending on evaluation and business/project needs. o Calls will be audited by the quality team. As an SME for the project

from: manatal.com (+1 source) - 27 days ago

Polaris Careers - Muntinlupa, Philippines

issues to supervisors or specialized departments. 6. Performance & Quality Assurance Meet call center performance metrics (e.g., call handling time, customer satisfaction scores, and resolution rates

from: bossjob.ph - Yesterday

Imtechy OPC - Makati

experience as a CSR - inbound calls Team Lead, Supervisor, Training, and QA experience is a plus Impeccable written and verbal English communication skills. MUST have (non-negotiable) reliable internet

from: bossjob.ph - Yesterday

Neksjob - Cebu, Cebu

initiatives. This position involves supervising QA professionals, leading quality-focused projects, and working closely with training and operations teams to improve agent performance. Key Responsibilities 25500

from: jobslin.com - 7 days ago

E-Solutions IT Services - Quezon City, Philippines

. Coaching & Training Provide feedback and coaching to agents and team leads based on call monitoring evaluations. Conduct training sessions on call handling, customer engagement, and maintaining quality

from: bossjob.ph - 8 days ago

Neksjob - Pasig, National Capital Region (+4 locations)

of inbound and outbound customer interactions, including telephone calls, emails, and chats, ensuring accuracy and adherence to quality standards. This role involves documenting quality issues, tracking 45000

from: jobslin.com - More than 30 days ago

Neksjob Corporation - Angono, Calabarzon

and outbound customer interactions, including telephone calls, emails, and chats, ensuring accuracy and adherence to quality standards. This role involves documenting quality issues, tracking performance metrics

from: jora.com - 13 days ago

Neksjob Philippines - Taguig, National Capital Region

The Assistant Quality Assurance Manager is responsible for overseeing the quality of inbound and outbound customer interactions, including telephone calls, emails, and chats, ensuring accuracy 35000

from: jobslin.com - 14 days ago

The Hird - Philippines - Cebu

Responsibilities: Lead and manage the quality assurance team for the travel account. Monitor, evaluate, and enhance call quality to ensure adherence to business objectives. Implement QA strategies to improve agent

from: bossjob.ph - 14 days ago